About Imperial Services
Built Differently. For a Reason.
Most managing agents coordinate vendors. Most cleaning companies just clean. Imperial is the only company in Singapore that does both — in-house, under one contract, with one person accountable for everything. This is not a positioning statement. It is a structural decision made in 2016 that shapes every service we deliver.
The Imperial Difference
One Company. No Outsourcing. Full Accountability.
In Singapore's property management industry, the standard model is: managing agent coordinates vendors, vendors deliver services, and accountability is split. When something goes wrong — a missed cleaning shift, a delayed repair — each party points to the next. The council waits.
Imperial was built to eliminate this gap. Our managing agent team and our service delivery team are the same company. When you call us about a problem, we own it — not because of a contract clause, but because there is no one else to pass it to.
How We Operate
Proactive, Not Reactive
The most expensive property management failures are the ones nobody saw coming. Lift breakdowns reported too late. Leaks that became structural damage. Compliance gaps discovered during audits. Imperial's operating model is built around finding issues before they become emergencies.
Scheduled Property Inspections
Regular physical inspections of common property — mechanical rooms, roof areas, external facades, carparks, and communal facilities. Defects logged, photographed, and escalated before they worsen.
Monthly Condition Reports
Written reports delivered to council every month — maintenance status, pending items, vendor performance, and financial summary. Your council is never surprised at an AGM by something they were not told about during the year.
AI-Assisted Property Management
Our internal AI tools analyse maintenance patterns, flag recurring issues, and generate structured reporting — replacing slow spreadsheets with real-time data. Councils get more information, faster, with less manual effort from our team.
Defined Response SLAs
Every service category has a documented response time — emergency, urgent, and routine. These are written into the management agreement, not just promised verbally. You know what to expect and when.
Planned Preventive Maintenance
Annual maintenance plans for all M&E equipment — lift servicing, fire suppression systems, HVAC, plumbing, and civil works — scheduled before failure, not after. Sinking Fund spending is aligned to the PPM calendar.
Compliance-First Approach
BMSMA deadlines, NEA requirements, fire safety compliance, and AGM statutory obligations are tracked systematically — not left to the council to remember. We flag what is due, prepare the documentation, and action it.
Financial Governance
Transparent Costs. Nothing Hidden.
MCST councils are responsible to every subsidiary proprietor for how Management Fund and Sinking Fund money is spent. Councils that cannot explain their spending lose the trust of residents. We make it easy to explain — because everything is documented.
Monthly Financial Statements
Income and expenditure statements, fund balances, and variance against budget — delivered every month, formatted for easy council review. Section 37 BMSMA compliant.
Competitive Tendering
All significant works go through proper competitive tendering with documented quotations. Councils see all quotes — not just the one we recommend. Selection rationale is written down.
Fund Separation
Management Fund and Sinking Fund are maintained in separate designated accounts. Neither fund is used for purposes outside its BMSMA-defined scope. Audit-ready at all times.
Accreditations & Compliance
Certified Across Every Discipline We Operate In
BCA's own pilot study found that MCSTs are measurably more satisfied with accredited managing agents. Accreditation is not a marketing badge — it is a minimum standard. Imperial meets it across both our property management and our service delivery operations.
BCA-Recognised (ASM)
Accredited by the Association of Strata Managers (ASM) under BCA's recognised framework. BCA's pilot study confirms accredited managing agents consistently deliver higher MCST satisfaction scores.
BizSAFE Star
The highest level of Singapore's BizSAFE workplace safety programme. Covers our entire operation — cleaning crews, maintenance teams, and on-site property management staff.
NEA-Licensed
NEA Cleaning Business Licence NEA260417/4571W/C2/R02. All cleaning operations — commercial, industrial, and residential — conducted under a valid NEA licence. PWM-compliant workforce.
ISO 9001 & ISO 45001
Certified to ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety). Structured, auditable processes across our entire operation — not just paper certification.
BMSMA & PWM Compliant
Full compliance with the Building Maintenance and Strata Management Act and MOM's Progressive Wage Model for the cleaning sector. No compliance exposure for the MCSTs and clients we serve.
Established 2016
Almost a decade in Singapore. UEN: 201634571W. Our track record is verifiable — councils can check our history, speak to references, and confirm our compliance status before signing.
Trusted By
Leading organisations across Singapore have chosen Imperial for property management and cleaning services.
See Imperial in Action
Request a free site assessment or consultation. We will show you exactly how the Imperial model works — and what it would mean for your property.
Imperial Services Pte. Ltd. | +65 8514 9065 (Property Management) | +65 8765 2948 (Cleaning) | sales@imperialservices.com.sg